General issues:

  • When connecting your Niwa Grow Hub for the first time, we recommend you placing your Niwa Grow Hub in front of your router. Once you're connected, you can place your Niwa Grow Hub anywhere with a quality WiFi signal.
  • Your Niwa Grow Hub blue LED should start slowly blinking after it is connected. If that’s not the case, something went wrong, and you may need to repeat the Wi-Fi connecting process from the beginning, after disconnecting and connecting your Niwa Grow Hub from power.
  • Make sure your Internet router is close to the Niwa Grow Hub.
  • If you want to change your Niwa Grow Hub from one Wi-Fi set up mode to another (i.e. from standard mode to access point mode or vice versa) please power cycle your Niwa Grow Hub, (unplug it from the main outlet, wait for 10 seconds, and plug it back to the main outlet) and then push and hold the Setup button 6 or 11 seconds accordingly.
  • Make sure you are entering the right Wi-Fi password and/or the exact Wi-Fi network name (if required). Both are case sensitive.

Internet Wi-Fi router related:

  • Niwa Grow Hub only works with 2.4GHz b/g/n Wi-Fi networks, make sure you are connecting to the 2G Wi-Fi network of your Internet router. 
  • Some Internet routers enable a single Wi-Fi network with both 2.4GHz and 5GHz channels under the same name (SSID). This might not allow your Niwa Grow Hub to connect to the Internet. If that's the case, please go to your router’s settings and disable the 5GHz network before proceeding with the Wi-Fi Setup. You can enable it after your Niwa Grow Hub is set-up. 
  • Make sure DHCP is enabled.
  • Make sure MAC filtering is NOT enabled and make sure that the router is not prohibiting devices from connecting. 
  • Set encryption method as WPA2-PSK and authorization type as AES, or set both as auto. The wireless mode cannot be 11n only.
  • Whether connected devices have reached the maximum number of router’s connections, please try by turning off the Wi-Fi connection of another device.
  • If you have a firewall enabled, make sure ports 443 and 8883 are open.

Smart config common issues:

  • If nothing happens when you hit “Ready”; make sure your phone is connected to the same Wi-Fi network you want to connect your Niwa Grow Hub.

AP mode common issues:

  • If you find difficulties in the AP mode, we recommend you going to your phone’s Wi-Fi settings and “forget” any Wi-Fi network within the current range of your phone. Some phones, even when they are connected to the NiwaXXX network AP, will keep trying to connect to any other available known Wi-Fi networks in range.